Where will my order ship from?

  • All orders will be deliver from our office in Jakarta, all stock will be in our placed. 
  • Pre-order fulfilment will be from Jakarta as well. We don't do dropshipping.

 

Will it be free shipping?

  • For Indonesian customers, YES we give you FREE shipping all over Indonesia.
  • For Non-Indonesia customers, it wont be free shipping for retails.

 

Can I see the watch first before I buy?

  • YES if you live nearby our office, you can come to our office and check the watch before you buy.
  • The rest area or international must be using logistic company available.

 

When will my order ship?

 

  • Orders of in-stock items will typically ship within 1 or 2 business days.  
  • Please see target delivery dates for pre-ordered items, and watch for our production update emails as we near those dates. 
  • Orders which include both in-stock and pre-ordered items will not be shipped until all items become available. If you would like in-stock items to ship separately, please contact us to request it. Additional shipping charges may be due. 
  • You will receive a notification with tracking link within 24 hours of your order being shipped. 
  • If you have not received a shipping notification for in-stock items within 3 business days, please contact to inquire about your order status. Please allow added time during seasonal and Indonesia Public holidays.

 

 

How will my order ship?

  • For Indonesian customers : JNE, J&T, RPX, Go-Send (only 25km distance from our office)
  • For International customers : EMS or Indonesian Post
  • Please note that all shipment will be insured.

 

What happen when an order is delayed, or the tracking stops?

  • It is not uncommon for shipments to appear delayed, due to tracking system errors, or for tracking to stop entirely. 
  • We appreciate our customers' patience with delayed shipments and tracking interruptions. We may ask for a reasonable waiting period before considering missing packages lost, based on location and time of year. 
  • If your order does not arrive within one week of its expected date, please contact us

 

What if my shipping address on pre-order changes, or I'll be traveling when it ships?

  • We require customers to make all address changes to their accounts, in order to avoid the possibility we'd make a mistake while editing an order, but updating your address in your customer account does NOT automatically update the address for your order, which we must edit manually. 
  • If your delivery address changes, first please log into your customer account to update your shipping address, then contact us with the address you want to use for delivery, so we can edit your order with the correct address. 
  • We can also hold orders while you are traveling, but we cannot do scheduled release dates, nor can we guarantee delivery to temporary addresses within narrow windows of time, as we cannot be certain of our exact shipping date or shipping times. If you want us to hold your order, please let us know as early as possible, then contact us again when you want your order released.

 

Do you ship internationally?

  • We'll ship just about everywhere, within reason. We reserve the right not to ship to any country known for high rates of online and credit fraud, terrorism, corruption, human rights violations, and cannot ship to any country with which the Indonesia prohibits trade. Orders we receive but cannot ship will be refunded. 

 

Do you ship internationally?

  • We'll ship just about everywhere, within reason. We reserve the right not to ship to any country known for high rates of online and credit fraud, terrorism, corruption, human rights violations, and cannot ship to any country with which the Indonesia prohibits trade. Orders we receive but cannot ship will be refunded. 

 

Can you mark the order as a gift, or use a lower value on customs declarations for international shipment?

  • We cannot falsify customs documents by marking orders as gifts. However, because many of our sales are pre-orders, we provide our order fulfillment partners with the lowest pre-order price for all items, which will be the declared value on customs forms. 

 

 

What happens if the package is lost or stolen?

  • All packages are shipped with tracking and insurance, but not for full retail value. As such, we reserve the right to refund rather than replace an order, and will typically require a reasonable waiting period before considering a shipment as lost in transit, based on location and time of year. 
  • Filing and recovering on a lost package claim can take some time, and may require a digitally-signed affidavit from customers, stating that a package was not received, before we can issue a refund. Lost package claims may be investigated by carriers, and fraudulent claims may be prosecuted. 
  • Security and accessibility of a delivery location is customers' responsibility. If you are concerned about the security of your delivery address, if your mailbox cannot accommodate larger packages, or if your mailbox isn't readily accessible due to security measures in place, please consider using an alternate delivery location for your shipping address, such as your place of work, a family member or neighbor, or a rental mailbox. 
  • We cannot and do not take responsibility for packages which are stolen after being marked as delivered, or packages lost by couriers after attempting to make delivery, but being unable to gain access to your delivery location. Please be sure to consider this when providing your shipping address. 
  • If you believe your order has been lost or stolen after delivery was made or attempted, please contact your local post office with your tracking number, and inquire with neighbors. 
  • If your order was never delivered, please contact us so we can initiate a lost package claim.